Our Grooming Staff


Congratulations to Shana, our "Diamond" award winning groomer in the 2012 Reader's Select competition!

readers select

Shana shares bath time with some friends.

Most people think that a trip to the groomers is all about the dog or cat "looking nice" or "smelling better", which is true, however it is much more than that.

A good groomer will notice things that you may not have yet discovered; the beginning of an ear infection, skin conditions, lumps that have gone unnoticed, sometimes issues that need to be addressed further by a veterinarian.

When you come to Countryside for grooming, you will be welcomed into a clean, friendly salon, where you and your pet will be treated like one of the family.

You can observe Shana through the open window between reception and the grooming room.

When your pet arrives at Countryside for their grooming appointment, Shana, will touch and handle your pet to help relax him, but she is also checking for areas that require extra or special attention; for example, matting or a lump. At times, these anomalies are more evident during grooming. Anything unusual observed will be noted for your information.

Shana is a natural with dogs and cats; with her quiet, calm approach. Shana will not rush through a grooming, but takes as much time as needed to keep your pet relaxed and happy.

Please be sure to let her know of any potential areas of concern with your pet, that you may be aware of. An example of this could be a dislike of clippers, or a sore spot here or there.

It is not possible to quote a specific price for grooming your pet prior to seeing it. The cost is based on a number of factors, including the condition of the skin and coat. After seeing your pet, Shana will be able to give you a final price.

We welcome all breeds of dogs and cats.

Shana will trim, scissor or clip your dog to your wishes or traditional breed standards. Shana also loves to do "creative" grooming such as colouring your dogs fur and nails or adding extensions and feathers, creating a unique appearance.

Shana does not hand strip coats.

Frequently asked questions

How often should my pet be groomed?

That depends on the type and condition of your pet's coat, but generally anywhere between 4 & 8 weeks is recommended; just as you would attend your our hairstylist. Some folks have their pets groomed every other or even every week.

What shampoos and conditioners do you use?

We use a variety of shampoos and conditioners depending on coat type, possible allergies and skin conditions. Our favourite product the one that we primarily use is a Canadian made product called "Sadie & Mitz". These products are gentle and naturally fragrant, made from the finest human grade materials. Your pet will be soft and smell wonderful!

We sell a full line of Sadie & Mitz products in our store.

For very sensitive skin, we use hypo-allergenic, oatmeal and soothing shampoos and conditioners.

We can also provide flea baths.

Naturally, if you have a particular product that you would like to provide to be used on your pet, we will be happy to comply.

Do I need to make an appointment?

Yes, Shana does appointment based grooming,for specific times during the day. Please be prompt for your appointment. Shana will either tell you a pick up time, or call you when your pet's grooming is completed.

If you only require a nail clip, please call ahead to be sure we can see you when you wish, but you do not need an appointment.

Can I drop my pet off before work and pick up after work?

Yes you may. Our office hours are weekdays 7-7, Saturday 8-4 and Sunday 11-4 (Shana can make arrangements to meet you prior to 11a.m. on Sunday, she arrives at 8 a.m.) You may drop off and pick up anytime within these hours. While it is optimal to speak with Shana regarding your grooming wishes; if she has not arrived yet, you may leave instructions for the groomer, along with a telephone number where you can be contacted during the day, should clarification be needed.

Do you bathe cats?

Yes, we do bathe cats. Sometimes we are asked to shave cats. The cat must be comfortable with this process. A cat's skin is extremely thin and can easily be cut. If the cat is experiencing a great deal of stress, we will stop grooming your pet and call you for further instruction. Sometimes a mild sedative from your veterinarian is required.


Please call for an appointment or consultation with Shana.